Website Help

We're so glad you're visiting our website. Here's more information about it. If you have any questions, please contact us so we can point you in the right direction. Our website is compatible with Microsoft Internet Explorer 5.5 and higher and Mozilla Firefox 1.06 and higher. It requires active scripting, a browser security setting.

Privacy Policy   Secure Pages  Login  My Profile   Your Site Administrator  Subscriptions

Case Central  Downloads  FTP  Forums  Blogs  Knowledgebase

Privacy Policy
We're committed to protecting your privacy and ensuring your security online. You can browse most of our site without giving us any information about yourself, but sometimes we do need information from you to provide services and information you request.

1. In Internet Explorer, select Tools, Internet Options from the menu bar.
2. Select the Security tab.
3. Highlight Trusted Sites and click Sites.
4. Enter the URL of the trusted site and click Add.
5. Click OK, OK.

• In the Personal Profile section, view your contact information, default organization, site ID, and contact role(s). Click Update Personal Profile to update your phone number, email address, and default organization.
• In the Login Settings section, click Update Login Settings to change your user name, password, or security question.
• In the FTP section, transfer or retrieve a file from your FTP folder.
• In the Subscriptions section, view your current subscriptions and click Update Subscriptions to modify which newsletters and notifications you receive.
• In the Default Organization Information section, view your organization’s site ID, addresses, and site administrators. Your organization's primary contacts can update your organization's primary, billing, and shipping addresses.
• From the left navigation menu, click Manage Roles to request new roles or remove yourself from your organization in our records. Click View Users for the names of people at your organization who are in our records.
• Your organization's site administrators can click Invite User to add new users to our records and give them web logins in a few simple steps. Instructions are below.

Your Site Administrator
Your primary Blackbaud contact, who signed your purchase agreement, is assigned the role of site administrator. To view the names of the individuals with site administrator rights at your organization, click your name at the top right of any Blackbaud web page and view the list in the Default Organization Information section. Your organization can have as many site administrators as you choose.

We send the first site administrator an email with a link to create a unique website login. Once logged in, your site administrator can add new users and manage roles for existing users on our website:

• To add a new user, the site administrator clicks his or her name at the top right of any Blackbaud web page and follows these steps:
  1. Click Invite User in the left navigation bar.
  2. Enter the user’s first name, last name, and email address, and click Submit.

The user will automatically receive an invitation email and can either create a new web profile or enter a confirmation number to associate an existing profile with your organization.

• To add new roles for a user, the site administrator clicks his or her name at the top right of any Blackbaud web page and follows these steps:
  1. Click Manage Roles in the left navigation bar.
  2. Click Manage Roles to the right of the user’s name, mark the appropriate roles, and click Submit.
  
  
• To approve or deny a user’s requested roles, the site administrator clicks his or her name at the top right of any Blackbaud web page and follows these steps:
  1. Click Manage Roles in the left navigation bar.
  2. Click Approve or Deny for each request.
  
  
• To remove a user’s rights to access our website, the site administrator clicks his or her name at the top right of any Blackbaud web page and follows these steps:
  1. Click Manage Roles in the left navigation bar.
  2. Click Manage Roles to the right of the user’s name and click Remove association with this organization.

• Visit Subscriptions to subscribe to or unsubscribe from our newsletters. Mark the checkbox next to each publication to subscribe, or unmark the checkbox to unsubscribe, and click Submit at the bottom of the page.
• Our support newsletters are your primary means of receiving important product information and tips for using our software more effectively. We encourage all software users to subscribe.
• If you have questions or stop receiving a newsletter, please visit Newsletter Subscription Help. We don't want you to miss a single issue!

FTP
Use FTP if you need to transfer large files to us or retrieve them. Compress your files into one password-protected ZIP file and follow our instructions based on the browser you're using. For more information, visit FTP Help.

• Find a blog and start reading and commenting. 
• Scan the blog aggregator for a story that interests you.
• Subscribe to the RSS feed and let the content come to you.

1. Enter your question, error message, or a description of the problem.
   • Begin how-to questions with the words "How to" (e.g., How to print labels).
   • Enter the exact text of error messages (e.g., Error: No records meet specified criteria).
   • Briefly describe problems (e.g., Edit button is grayed out).
   
   
2. Select your product and click Search. Selecting a product will result in more relevant solutions, though solutions pertaining to other products will not be entirely excluded.