Website Help

We've put together the following information so you can make the most of our our award-winning website and find what you need.

Anchor Down Arrow  Website Compatibility
Anchor Down Arrow  Privacy Policy
Anchor Down Arrow  Secure Pages
Anchor Down Arrow Login
Anchor Down Arrow  My Profile
Anchor Down Arrow  Your Site Administrator
Anchor Down Arrow  Newsletter Subscriptions
Anchor Down Arrow  Knowledgebase
Anchor Down Arrow  Case Central
Anchor Down Arrow  Downloads
Anchor Down Arrow  FTP
Anchor Down Arrow  Forums
Anchor Down Arrow  Blogs

Information For help with our software, we encourage you to search Knowledgebase or contact Support. If you have other questions, please contact us so we can point you in the right direction.

Website Compatibility
Our website is compatible with Microsoft Internet Explorer 5.5 and higher and Mozilla Firefox 1.06 and higher. It requires active scripting, a browser security setting.

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Privacy Policy
We're committed to protecting your privacy and ensuring your security online. You can browse most of our site without giving us any information about yourself, but sometimes we do need information from you to provide services and information you request.

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Secure Pages
Some of the pages on our website begin with https, which indicates they are secure. To access them, you may need to add their URLs to your trusted sites:

  1. In Internet Explorer, select Tools, Internet Options from the menu bar.
  2. Select the Security tab.
  3. Highlight Trusted Sites and click Sites.
  4. Enter the URL of the trusted site and click Add.
  5. Click OK, OK.
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A login is required to access online support resources, which are maintenance benefits. If you're not logged in when you try to access them, you'll be prompted to log in and then redirected there afterward. To log in, simply click Please Log In at the top of any page.

Your organization's site administrators can add new users to our records and give them logins in a few simple steps. Instructions are below.

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My Profile
After you've logged into our website, view and make changes to your information in our records by clicking your name at the top right corner of any web page, which opens your profile. There's a lot you can do there:

  • In the Personal Profile section, view your contact information, default organization, site ID, and contact role(s). Click Update Personal Profile to update your phone number, email address, and default organization.
  • In the Login Settings section, click Update Login Settings to change your user name, password, or security question.
  • In the FTP section, transfer or retrieve a file from your FTP folder.
  • In the Subscriptions section, view your current subscriptions and click Update Subscriptions to modify which newsletters and notifications you receive.
  • In the Default Organization Information section, view your organization’s site ID, addresses, and site administrators. Your organization's primary contacts can update your organization's primary, billing, and shipping addresses.
  • From the left navigation menu, click Manage Roles to request new roles or remove yourself from your organization in our records. Click View Users for the names of people at your organization who are in our records.
  • Your organization's site administrators can click Invite New User to add new users to our records and give them web logins in a few simple steps. Instructions are below.

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Your Site Administrator
Your organization's site administrator can add users to our records so they can create logins. Site administrators can also manage user roles and remove a user's rights to access on your organization's behalf.

Your organization can have as many site administrators as you choose. To see who has site administrator rights at your organization, click your name at the top right of, click View My Profile, and review the list in the Default Organization Information section. Your primary Blackbaud contact, who signed your purchase agreement, is your organization's first site administrator. If you don't have any site administrators, contact us.

Site administrators follow these simple steps to manage users in My Profile:

  • To add a new user:
    1. Click Invite New User in the left navigation bar.
    2. Enter the user's first name, last name, and email address, and click Submit.

The user will receive an email with a secure link that will allow her to create her own unique profile and be added to our records.

  • To add new roles for a user:
    1. Click Manage Roles in the left navigation bar.
    2. Click Manage Roles to the right of the user's name, mark the appropriate roles, and click Submit Roles.

  • To approve or deny a user's requested roles:
    1. Click Manage Roles in the left navigation bar.
    2. Click Approve or Deny for each request.

  • To remove a user's rights to access our website:
    1. Click Manage Roles in the left navigation bar.
    2. Click Manage Roles to the right of the user's name and click Remove association with this organization.

Demo Watch the Site Administrators presentation for more info (7 min).

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Newsletter Subscriptions
We provide a variety of information to you and the nonprofit community through our monthly, bi-monthly, and quarterly newsletters.

  • Visit Subscriptions to subscribe to or unsubscribe from our newsletters. Mark the checkbox next to each publication to subscribe, or unmark the checkbox to unsubscribe, and click Submit at the bottom of the page.
  • Our support newsletters are your primary means of receiving important product information and tips for using our software more effectively. We encourage all software users to subscribe.
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Knowledgebase is the first place to go when you have questions or need to troubleshoot software issues. To get started, simply type a search phrase or keywords to describe your question or issue (or enter the solution ID) in the question box and click Ask. If you don't see your answer, use the filters on the left side of the screen to narrow down your results.

Demo Image For an informative overview, visit Knowledgebase Help and watch our short video demos:

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Case Central
Case Central is an online interface with Support's case management database where we record every question we're asked. Visit Case Central to review your organization's previous cases and communicate with us online. Your organization’s cases are confidential; only individuals associated with your organization can access them.

To view and create cases for another organization, select it as your default in your profile.

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We typically release new versions of our software several times a year and regularly release patches to resolve outstanding issues. Everything your organization needs to keep your software current is available from the Downloads section of our site. We recommend installing a patch only when it resolves an issue that affects your organization. Review the release notes, readme, and installation instructions for details before downloading. Visit Downloads Help for more information.

To access downloads for another organization, select it as your default in your profile.

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Use FTP if you need to transfer large files to us or retrieve them. Compress your files into one password-protected ZIP file and follow our instructions based on the browser you're using. For more information, visit FTP Help.

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The forums are a gathering place for everyone in the nonprofit community to exchange ideas. All posts, including shared documents, are publicly available so you do not need a Blackbaud login to view them. If you have a question about best practices, or have discovered a creative use for Blackbaud software, take advantage of this opportunity to share your knowledge and brainstorm with your peers. Visit Forums Help to see how easy it is to participate and join the fun.

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Check out the blogs for insights into Blackbaud products, nonprofit technology, and web culture. Each blog has a different focus, and you can participate by commenting on and rating the blogs. Here are three ways to get started:

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contact a specialist now: + 61 2 8986 6000

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