Friendly web addresses (“URLs”) are much easier to remember for your supporters, and also help search engines like Google® to index your site. With 40% of web traffic driven by search engines, NetCommunity now makes it easier for you to create friendly URLs and perform search engine optimisation (SEO) on your website and web pages. You now have the ability to view and edit existing URLs on your site, making them easier to recognise and enhancing your search engine rankings.

Improved usability of the content management system within the site explorer now allows you to filter content based on folders. The bulk asset management utility drastically reduces the amount of time it takes you to move multiple parts from one folder to another, resulting in easier management of your websites’ files, images, and web parts. Additionally, the email lists management tools are now more consistent with the site explorer, with new folder and search tabs.

Email notifications are available for events, memberships, donations, and form builder submissions. Now, whenever a supporter completes any of these online forms, select members of your staff will receive an email outlining the transaction details. Regardless of whether you access NetCommunity daily or rarely, your staff members can now keep track of online activity instantly through email!

Improved email reliability and deliverability means a significant and immediate improvement in the time needed to process and send email jobs. The email delivery status report has also been enhanced to include additional diagnostic details through each step of the process — alerting users to a clear next action in the event of an error.

Keep your supporters coming back for more with a website that’s interactive and up to date.

With Blackbaud NetCommunity, you can:

• Build web pages based on templates to ensure consistent look-and-feel and navigation that makes it easy for your supporters to find information and stay current with what’s happening at your organisation.
• Keep content fresh giving your supporters a reason to come back often.
• Empower your supporters with the ability to communicate through your website using interactive features like document sharing, blogs, and message boards.
• Provide supporters with self-service features, such as profile updates, online event registration, and online donations and sponsorships.

Access a single view of your supporters so you can personalise every touch point, incorporating both their web-based activities and the interactions you have tracked over time in The Raiser’s Edge.

With Blackbaud NetCommunity, you can:

• Offer your supporters the convenience of self-service tools, including online donations, sponsorships, event registrations, profile updates, and more.
• Save time and money and maintain data integrity by not having to re-enter important constituent, profile, gift, and event information.
• Build stronger relationships with your constituents and keep them coming back to your website with personalised messages based on their interests and history with your organisation.
• Enhance your not for profit marketing campaigns by segmenting your supporters to offer personalised communications — online and offline.
• Communicate organisational effectiveness and meet your goals by achieving a holistic view of the health of your organisation using extensive reporting and analysis tools, drawing on information and statistics from your Raiser’s Edge database

Leverage each constituent’s information to create personalised communications, via email or on your website.

With Blackbaud NetCommunity you can:

• Personalise every message and treat every supporter as an individual.
• Use the eCommunications Center to manage all online communications, including design templates, targeted recipient lists, personalisation options, and the ability to send messages automatically or at any scheduled time.
• Coordinate your online and offline messages so you communicate with your supporters in the way they want to be reached (mail, phone, email, web, etc.), when they are most likely to respond, and on issues and events that match their interests.
• Give your constituents the ability to reach out to family and friends with personalised emails that will increase your network of support.
• Measure the response rates of your emails and conduct sophisticated A/B testing to determine what messages and appeals work best to cause a particular segment to take action.
• Offer “Email Forwarding for Life” to your members so you can always stay in touch.
• Rely on Blackbaud to help ensure your online communications, i.e., email and eNewsletters, reach your intended audience by making sure your messages are not perceived as spam by email providers

Provide individualised donor forms based on a supporter’s profile and past history.

With Blackbaud NetCommunity, you can:

• Control the personalised message, layout, and giving levels on your donation forms based on an individual’s interests, giving potential, and past giving history.
• Showcase interesting information about every campaign and appeal to make it easy for supporters to give online.
• Allow donors to conveniently choose the right giving level, designation, and payment type to support your organisation’s mission, including monthly-giving options.
• Expand your network by giving volunteers, fundraisers, and event teams the tools to easily set up interactive “sponsor me” web pages and emails to mobilise family and friends.
• Automate and personalise your acknowledgements and thank you letters.
• Process credit cards securely and track all fundraising transactions online and offline from one database shared with The Raiser’s Edge.
• Access all comprehensive reporting and analysis tools available in Blackbaud’s award-winning fundraising solution to give you insight into your fundraising campaigns

Your supporters can create and renew memberships online, manage personal profiles, select topics of interest, and more.

With Blackbaud NetCommunity web-based membership management, you can:

• Allow constituents to purchase memberships and accept the membership transactions directly in The Raiser’s Edge membership management software.
• Provide secure logins for members to renew their memberships, update contact/preference information, search directories, and share documents such as meeting minutes, resumes, etc.