Terms & Conditions
Welcome to Blackbaud Terms and Conditions. Here you can find answers to your questions about agreement terms, policies, and compliance of the company. This important information can change periodically, so please check back often. If you have any questions, please contact us at firstname.lastname@example.org.
Blackbaud Solutions Agreement
Please use the link below to find the most recent Blackbaud Solutions Agreement.
- Blackbaud Solutions Agreement
- Blackbaud Europe Local Terms
- Blackbaud Europe Ltd. General Data Protection Regulation Provisions
- Standard Contractual Clauses—EEA Customer to Blackbaud Europe
- Blackbaud Pacific Pty Ltd Local Terms
Blackbaud Solution Descriptions
A description of the service levels for Blackbaud’s cloud based Solutions, which currently include AcademicWorks, Raiser’s Edge 7, Raiser’s Edge NXT, Financial Edge NXT, Luminate Online, AngelPoints, and Blackbaud Grantmaking™.
A description of the service levels for Blackbaud’s hosted Solutions, which currently include Blackbaud CRM, Blackbaud Direct Marketing, Team Approach, The Raisers Edge, Blackbaud NetCommunity, The Financial Edge, The Education Edge, Blackbaud Student Information System, ResearchPoint, Altru.
A description of the service levels for Blackbaud’s Solutions for Blackbaud Pacific Pty Ltd
Blackbaud Professional and Consulting Services
A description of Blackbaud professional and consulting services:
- Blackbaud Professional and Consulting Services
- Blackbaud Europe Professional and Consulting Services
- Target Analytics Professional and Consulting Services
Blackbaud Website Package (built on WordPress)
Blackbaud Customer Support
A description of Blackbaud Support:
- Blackbaud Scope of Customer Support
- Blackbaud Scope of Customer Support (Europe)
- Blackbaud Scope of Customer Support (Pacific)
Blackbaud Payment Services
Blackbaud Employee Giving
Blackbaud University Training Policies
Review our Blackbaud University Policies to ensure understand our cancellation, travel and other policies. Note: Manage your training registrations directly from your transcript. (View instructions.) Please contact us at 800.468.8996 (option 3) or email@example.com with questions.
- HIPAA and Blackbaud Solutions
- System Requirements
- Privacy Shield
- PCI Compliance
- Acceptable Use Policy
- 2017 Agreement (PDF; applies to orders from April 7, 2017 to September 18, 2018)
- 2016 Agreement (PDF; applies to orders from April 1, 2016 to April 6, 2017)
- 2015 Agreement (PDF; applies to orders from April 1, 2015 to March 31, 2016)
- 2014 Agreement (PDF; applies to orders from April 1, 2014 to March 31, 2015)
- Master Services and Software Agreement (PDF, applies to orders from September 2011 to March 31, 2014)
- Application Services Description (PDF; in effect until March 10, 2017)
- Application Services SLA (PDF; in effect until March 10, 2017)
- Hosting Services (PDF; in effect until March 10, 2017)