JustGiving® Onboarding & Compliance FAQ

By accepting donations online, you can launch appeals in real time, reach a global audience, and simplify your giving process – especially critical during a disaster or other important fundraising moments. And although fundraising online is impactful, scalable, one of the most important considerations is security.

Unbreakable fundraising security is essential

Per a recent report, more than $1.45 trillion was lost annually as a result of financial crime and poor cyber security. And with more than one cybercrime reported every 10 minutes, proactively making the right decision now results in safer supporters, less worry, and lower compliance costs.

Get your donations quickly and reliably

There’s a reason more than 30,000 organisations worldwide trust JustGiving from Blackbaud’s secure technology!

When Captain Tom Moore celebrated his 100th birthday by walking 100 lengths of his garden in 2020, his fundraising page exploded with support.

The website supported an incredible 1,519,440 supporters, 50,000,000 page views, and brought in a massive $61,239,936 AUD (including $13,000,000 in one day) — all with no interruptions or downtime.

Protect your organisation from identity theft

In accordance with the Australian Government’s Anti-Money Laundering and Know-Your-Customer (KYC) policies, every JustGiving customer completes a verification process, which includes checking the entity’s address, trustees, bank account, and registration status. This is no more information required than simply opening a bank account!


Onboarding and Compliance FAQ

We’re excited to help you reach more people, raise more money, and change more lives through your fundraising. Review the questions and answers below for more information about our onboarding and security requirements.

Authority to Fundraise

What is Authority to Fundraise?

To onboard with JustGiving, we require the authority to fundraise or exemption to fundraise in the state/s and/or territories in which you seek to raise money. Because fundraising laws are under state jurisdiction, you must look to the state in which you would like to actively fundraise in:

Australian Capital Territory:
From 1 July 2017, charities that fundraise in the ACT are no longer required to hold a charitable collections license. Visit this page for more information.

Northern Territory:
Northern Territory does not have legislation that governs charitable fundraising. Visit this page for more information.

Generally, state government schools, schools affiliated with religious denominations, and P&C organisations are exempt from this requirement. For further information, view https://www.acnc.gov.au or the state regulatory authority. For help, please send us an email at nfp-au@justgiving.com.


Responsible Persons

All non-governmental charity and school organisations are required by the Australian Government’s Education Act to nominate Responsible Persons: individuals who are officially nominated and responsible for governing and acting in the best interest of an organisation.

Generally, an organisation’s Responsible Persons are its board, committee members, or trustees (including insolvency trustees or administrators). Because of this critical responsibility, it’s required that we verify all Responsible Persons as part of our onboarding process. This ensures only verified and trusted persons can change bank account details and other important information. Visit this page for more information.

Who are my Responsible Persons?

Australian charities:
Your Responsible Persons depend on the type and structure of your organisation. Please visit https://abr.business.gov.au to enter your ABN and locate your type.

State Government Schools:

  • Your Principal
  • Your School Bursar/Business Manager

Private schools, independent schools, and incorporated associations:

  • Visit https://www.acnc.gov.au/charity to search the ACNC Charity Register
  • Click your organisation’s name, then click the People tab to view your Responsible Persons

New Zealand charities:

  • For a government school or schools with a Board of Trustees, your Responsible Persons (Trustees) will be 2 Board of Trustee members.

How do I verify my Responsible Persons?

Verification is required using identity information for the Responsible Persons of your entity and will depend on the type of your organisation. Please view this page for more information.

Australian Charities:

  • Responsible Person’s valid driver’s licence (front and back) or valid passport

Plus one of the following-

  • Entity’s ACNC entity record
  • Entity’s ASIC extract
  • Entity’s AGM Minutes

​State Government Schools:

  • A letter on a school letterhead signed by the Principal and naming the two Responsible Persons (Principal and School Bursar/Business Manager)

Private schools, independent schools, and Associations:

  • Responsible Person’s valid driver’s license (front and back) or valid passport

Plus one of the following-

  • AGM meeting minutes/Board meeting minutes
  • ACNC record
  • ASIC record
  • Your latest Annual Financial Audit report

Charities in New Zealand:

  • Annual school audit report

Why do I need to provide identification?

JustGiving is required to adhere to Australian Government agency AUSTRAC‘s Anti-Money Laundering and Know-Your-Customer policies.

Do you need our Responsible Persons’ information even if they aren’t responsible for fundraising?


I am not comfortable in providing a bank statement.

Verifying your bank details is an important part of ensuring you receive your donations. Because of the ever-growing list of cyber threats impacting Australians, we need to be 100% certain your bank account is correct during our approval process.

During this process, we simply verify that the bank account details are held by the onboarding entity. Your bank statement must include the BSB, account number, account holder’s name and account holder’s address, on a bank letterhead document listing the financial institution, its details, and its logo.

I am receiving an error when trying to upload the proof of ID.

Please ensure all empty text boxes denoted with an asterisk (*) are filled, and that you’re selecting the Position of the individual from the drop-down selection box. For other enquiries (like file errors), please email nfp-au@justgiving.com with a screenshot of the error (if possible), and our support team will be happy to help.

What if my school has a centralised bank account?

The centralised bank account for both Tasmanian and New South Wales Government Schools has been previously verified. To ensure funds are recognised by the Shared Services Team, please provide your School Code in the account number section.

  • Tasmania: list three zeros in front of your School Code
  • New South Wales: list two zeros in front of your School Code

What is Deductible Gift Receipt (DGR) status?

If your organisation is registered for DGR status, this must be noted on the receipt provided to the donor at the time of the donation. Visit https://abr.business.gov.au/Help/DGR to check your DGR status using your ABN.


Fundraising in New Zealand

What is Donee Status?

In New Zealand, some donations are eligible to provide a tax offset to the donor. If your organisation is eligible for donee status, this must be noted on the receipt provided to the donor at the time of the donation. An IRD Number along with a donee signature on the bottom of a receipt is required by the Inland Revenue Department.

Visit this page to check if your organisation is a donee organisation and for more information.

Once accessed, pleased scroll down to the ‘Donee status’ heading and click on the link ‘List of approved donee organisations’ to enter your organisation.

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