Blackbaud Customer Support: Your Trusted Partner

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Investing in software technology to further your mission is a great first step, but it takes continuous effort to realise your vision. The key is feeling confident that you have partnered with a team that is not only committed to your success, but also has the resources, knowledge and expertise your organisation needs to excel. Blackbaud Customer Support is proud to be your partner in helping good take over.

  • Blackbaud Customer Support places comprehensive digital resources and highly trained associates right at your fingertips, with hundreds of support associates supporting thousands of satisfied customers every day.

  • Our Support associates are available Monday through Friday from 7:00 a.m. to 5:30 p.m. AEST / AEDT, excluding holidays through various channels.

    Note: Blackbaud CRM business hours are 8:30 a.m. to 5:30 p.m. AEST / AEDT

  • This excludes peer-to-peer support. For specific peer-to-peer support, please contact or call 1300 798 768.

  • Generative AI in our Knowledgebase harnesses the collective wisdom stored within our digital resources and enables you to resolve basic questions independently.

  • Our Knowledgebase is available 24/7 to allow you to find answers to your questions independently when you need them, not just when our offices are open. Knowledgebase is filled with thousands of easy-to-follow, real-time published solutions. 

  • If you need more direct help, our easy-to-use chat interface helps you quickly reach assistance that best matches the solutions you use.

  • Our online case portal, Case Central, allows you to review closed tickets, or log notes and attachments on open cases you’re still working on.

  • It is important for all users in your organisation to have working knowledge of the product when contacting Support so that we can partner with you to find the quickest resolution to your questions. Blackbaud offers a diverse set of training options to meet a variety of roles, learning styles and situations. Review the Training Overview for more information.

  • Our commitment to you is your success. Our support is proactive, personalized, and powered by innovation.


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