Cancellation Policies

Cancellation Policies

Distance Learning Training

Cancellations may be made with no penalty up to three (3) business days prior to the start of the scheduled training. Cancellations made within three (3) days prior to the first day of the class will be assessed 50% of the total cost of the scheduled training. Failure to cancel a confirmed training will incur the total amount of the training fee. Attendees who do not participate in at least half of a confirmed class will forfeit the total amount of the training.

If technical difficulties prohibit you from attending, you may reschedule for another class without penalty. You must notify us by email at training@blackbaud.com.au or call us at +61 2 8986 6000 when technical difficulties arise or if you would like to cancel or reschedule your class.

Classroom Training

Cancellations or postponements of this class registration may be made with no penalty up to ten (10) business days prior to the start of the scheduled training class. Cancellations or postponements of this class registration made within ten (10) business days prior to the start of the scheduled training class will be assessed 50% of the fee for the class per attendee. Attendees who do not show up or attend all of the scheduled days of training for a confirmed class will be assessed 100% of the fee for the class per attendee. Please contact us at +61 2 8986 6000 or training@blackbaud.com.au if you need to cancel or reschedule your class.

Personalised Training - Tailored Onsite

Cancellations or postponements of a scheduled onsite training visit may be made with no penalty up to sixteen (16) business days prior to the start of the scheduled training. Cancellations or postponements of a scheduled training made between six (6) and fifteen (15) business days prior to the first day of the training will be assessed 50% of the total cost of the scheduled training. Cancellations or postponements of a scheduled training made within five (5) days prior to the first day of the training will be assessed 100% of the total cost of the scheduled training. Please contact us at +61 2 8986 6000 or training@blackbaud.com.au if you need to cancel or reschedule your class.

Personalised Training - Tailored One-to-one Remote

Cancellations or postponements of a scheduled remote training may be made with no penalty up to five (5) business days prior to the start of the scheduled training. Cancellations or postponements of a scheduled training made within five (5) days prior to the start time of the training will be assessed 25% of the total cost of the scheduled training. Please contact us at +61 2 8986 6000 or training@blackbaud.com.au if you need to cancel or reschedule your class.

Refund Policy

Except for the cancellation policy described above, all payments and fees are non-refundable. It is expected that students will assess the appropriateness of a course by reviewing the course descriptions and schedules in advance of purchase or registration.